Policies & Important Documents

Privacy & Credit Reporting

View our Privacy Policy, Credit Reporting Policy, and Cookie Policy below.

View our Terms of Use.

Charges & Fees

View our Default Rates for large business customers.

Terms & Conditions

Get more information on our contracts.

Hardship

View our Hardship Policy.

Complaints & Whistleblowing

View our Standard Complaints & Disputes Policy and our Whistleblower Policy, along with other useful information.

Life support

View more information about life support.

Greenhouse Gas Disclosure

View our Greenhouse Gas Disclosure for Victoria below.

Family Violence Policy

View our Family Violence Policy

Energisation & re-energisation timeframes

View more information about energisation timeframes

Estimated meter reads

Find out how you can submit your self meter reads if you're on basic meter.

Do Not Contact list

Submit a request to be put on our Do Not Contact list.