Energisation and Re-Energisation Timeframes

If your premises already has an existing connection, we will ask your distributor to energise the premises and put your customer connection in place as soon as practicable after your contract with us is formed, subject to applicable laws and regulations.

Re-energisation after disconnection

We must arrange for the reconnection of your premises if, within 10 business days of your premises being disconnected:

you ask us to arrange for reconnection of your premises; and
you rectify the matter that led to the disconnection; and
you pay any reconnection charge (if it applies to you)

If you don't meet these requirements, we may terminate your contract 10 business days after disconnection.

If your premises has a remotely read meter, we may be able to arrange reconnection remotely rather than through a site visit.

State-specific rules

For South Australian customers, additional rules apply to re-energisation for customers in South Australia, which can be found here.
For Australian Central Territory customers, we will comply with the ACT Reconnection Standard which can be found here.