Flo is an energy company on a big mission to switch as many businesses and people to support global renewable energy generation by making it affordable, transparent, and simple. Flo started in Singapore where it is the largest independent and fastest-growing renewable electricity retailer, and expanded to Australia to bring our offering here.

Flo is the only Australian energy retailer offering 100% certified international Renewable Energy Certificates (RECs) as the standard inclusion in our plans. When you switch to Flo, you’re supporting global renewable generation for the future generation, without breaking the bank.

We are technology-driven. Flo invests in technology to automate most processes, lowering operational costs. This allows us to offer customers an affordable way to support global renewable energy generation through The Flo Commitment by matching your energy usage with international Renewable Energy Certificates (RECs) from trusted and accredited global registries.

Switch to Flo to support the global renewable energy transition without breaking the bank! We offer simple and transparent products with no hidden fees along with a local support team to ensure you are in good hands.

At this stage no, but stay tuned for more information! If you’re interested in hearing more about our solar products when they launch, please let us know and we’ll be in touch once a relevant product is available.

It’s in the plans! If you’re interested in hearing more about these products when they launch, please let us know and we’ll be in touch once a relevant product is available.

You can find our contact details at the bottom of our website, or through our Contact us page.

Renewable energy is energy generated from a source that is not depleted when used i.e. sunlight, wind or water.

An international REC is an international Renewable Energy Certificate (REC). It accounts for one MWh of renewable electricity and states the origin of that unit of energy, how it was generated, and when, allowing buyers to track the source of energy.

Flo purchases international RECs from certified and accredited global registries such as I-REC by the I-TRACK Foundation and TIGR by APX.

International RECs are important because they verify that each megawatt-hour (MWh) of electricity they account for has been generated sustainably from a renewable energy source such as solar, hydro, or wind.

International RECs are produced when a renewable energy generator generates one megawatt-hour (MWh) of electricity. Each international REC has a unique identification number and information about how it was generated, where, and when. Flo purchases international RECs and surrenders them for each MWh of electricity you use.

Flo emails customers a quarterly update including all information about the international RECs surrendered on their behalf.

Purchasing international RECs increases the demand for renewable energy generation. Creating more demand incentivises generators to produce more renewables which are better for the environment.

We’re currently servicing large business customers with an annual usage of more than 100 MWh (150MWh for Tasmania and 160 MWh for South Australia or Victoria).

We’ll be expanding our product offering very soon. Please contact us if you're interested in switching to Flo as a business or residential customer and we'll keep you updated as soon as we have relevant products available.

Not at all! We’ll manage the switch on our end and keep you informed each step of the way, with no disruptions to your energy supply.

If you’re a business customer using more than 100 MWh (150MWh for Tasmania and 160 MWh for South Australia or Victoria), please contact us and we’ll be in touch shortly!

If you’re a business customer but don’t use that amount annually, fear not, we’ll be serving you soon! Please fill in this form and we’ll be in touch once we have the right product offering for you.

If you’re a residential customer, contact us to register your interest.

All of our electricity plans include The Flo Commitment and access to the Flo Account Dashboard. When you’re with Flo, we match your energy usage with international Renewable Energy Certificates (RECs) to support ongoing renewable generation globally. More information about international RECs can be found here.

The Flo Account Dashboard shows customers their energy usage. We email our customers a quarterly update including all information about the international RECs surrendered on their behalf.

We pride ourselves on transparency and simplicity, so there are no hidden fees or nasty shocks.

Sit back and relax! We’ll process your transfer and manage this with your previous retailer on your behalf. We’ll keep you informed each step of the way and confirm your supply start date with us.

An NMI (National Metering Identifier) is a specific identifier number allocated to each electricity connection point.

You can find your NMI on your bill. If you can’t locate a bill, please contact us and we’ll be happy to help.

Yes! Simply advise us which addresses or NMIs you’d like us to service and we can help you. Contact us here.

Meter data providers are responsible for reading the meter at your address. They also provide estimated meter reads if they’re unable to read your meter. Flo can use estimated reads if an actual read is not available.

Flo’s plans require a smart interval meter at sites for transparency in energy usage and competitive pricing. If your meter needs to be upgraded, we will notify you and manage the process for you.

Please contact us so we can manage this for you.

Yes, please let us know if life support or a sensitive load is required when you switch to Flo, or if there are economic, health or safety issues associated with loss of electricity supply to your address. We’ll check if these requirements are needed when you switch to Flo.

Yes, we aim to perform connections remotely if permitted under the respective state regulations. Failure to do so will result in a physical site visit.

Please contact us directly so we can check this with your meter provider.

Please email us at tenders@floenergy.com.au and we’ll get back to you.

You can access your Flo Account Dashboard by clicking the Login button at the top right corner of our website. If this is your first time logging into your Dashboard, you’ll need to set your password using the link we sent to you via email.

You can change your password via the ‘Customer’ tab in your Flo Account Dashboard. Click ‘Change Password’ on your login details section.

If this is your first time logging into your Dashboard, you’ll need to set your password using the link we sent to you via email.

You can find your account number on your monthly bill and in your Flo Account Dashboard.

Please contact us and we’ll assist you directly.

Please contact us and we’ll assist you directly.

You can find your contract details on the documents we sent you when you joined Flo. If you’re unable to locate these, please contact us and we’ll assist you directly.

We’ll email you before your contract expires, or you can renew your contract by contacting us.

You’ll automatically move to the corresponding default plan if you don’t renew your contract. Please find more information about our default rates here.

Please contact us and we’ll review your current plan to see how we can assist.

Please contact us directly if you’d like to request meter data.

We’re sorry to see you go! Please contact us and we’ll assist you directly.

We’re sorry to hear you haven’t had a positive experience. Please visit our Complaints page for more information.

You can find your distributor on your monthly bill or through AER’s website or through DEECA if you're in Victoria. If you’re still unable to find it, please contact us and we can help.

Your distributor maintains the electricity transmission to your address. Please contact them directly in the event of an unplanned power outage or disruption to your electricity supply.

If there’s any risk to life or property, please call 000 immediately. If you’re unsure of who your distributor is, you can check your bill or AER’s website, or contact us if you need support.

Check out our guide on how to read your bill.

You’ll receive your bill via email on your billing date.

We send all documents via email so we can reduce our environmental impact.

Please contact us directly so we can assist you.

Flo’s default payment terms are 10 business days from the billing date for large business customers.

Flo currently only accepts EFT payments. We're working on expanding our payment options soon.

We’re working to offer recurring payments, so stay tuned!

Please contact us directly so we can assist you.

Please contact us directly so we can assist you.

A Payment Rejection Fee is a fee charged by your bank if your payment to us fails e.g. direct debit.